Decision on amendments to the Major Connections Governance Document
Summary
Ofgem retains the current target for the Major Connections Customer Satisfaction Survey beyond the first regulatory year of RIIO-ED2. The decision extends an existing customer satisfaction metric rather than changing any substantive connection processes or charges. This is a parameter adjustment within the existing regulatory framework.
Why it matters
This preserves the status quo on connection service standards without addressing underlying connection delays or pricing mechanisms. The focus on satisfaction surveys rather than delivery metrics suggests oversight-based rather than incentive-based regulation.
Key facts
- •Target retained beyond first regulatory year of RIIO-ED2
- •Applies to Major Connections Customer Satisfaction Survey
- •Decision published 3 April 2024
Areas affected
Related programmes
Memo
Decision on amendments to the Major Connections Governance Document | Ofgem Please enable JavaScript in your web browser to get the best experience. BETA This site is currently in BETA. Help us improve by giving us your feedback . Close alert: Decision on amendments to the Major Connections Governance Document Publication type: Decision Publication date: 3 April 2024 Decision for: Consultation on amendments to the Major Connections Governance Document Print this page Share the page Share on Facebook Share on Twitter Share on LinkedIn We have decided to amend the Major Connections Governance Document in order to retain the current target for the Major Connections Customer Satisfaction Survey beyond the first regulatory year of RIIO-ED2. Main document Major Connections Governance Document Amendments Decision [PDF, 96.18KB] Subsidiary documents Major Connections Governance Document Amendments Direction [PDF, 79.56KB] Major Connections Governance Document V1.2 [PDF, 308.09KB] Print this page Share the page Share on Facebook Share on Twitter Share on LinkedIn Close