Terms of Reference for Customer Challenge Group and Business Plan Guidance
Summary
Ofgem decision on Terms of Reference for the Customer Challenge Group and on Business Plan Guidance for the DCC Successor Licence. Companion to the May 2025 consultation.
Why it matters
Operative governance terms for the Customer Challenge Group, the consumer-voice mechanism within DCC2's business plan process. Sister to other Phase 2 DCC2 design decisions.
Areas affected
Related programmes
Memo
Terms of Reference for Customer Challenge Group and Business Plan Guidance | Ofgem Please enable JavaScript in your web browser to get the best experience. BETA This site is currently in BETA. Help us improve by giving us your feedback . Close alert: Terms of Reference for Customer Challenge Group and Business Plan Guidance Publication type: Decision Publication date: 15 July 2025 Topic: Metering Subtopic: Data Communications Company (DCC), Smart meters Decision for: Draft Terms of Reference for Customer Challenge Group and draft Business Plan Guidance Print this page Related links DCC Review Phase 2: Determination of Allowed Revenue - conclusions Share the page Share on Facebook Share on Twitter Share on LinkedIn The Data Communications Company (DCC) manages the communications and data transfer service for smart metering. DCC operates under the Smart Meter Communication Licence (the “Licence”) which is due to expire in September 2027. We are reviewing the regulatory arrangements for DCC ahead of the Licence expiry (“DCC review”). In December 2024 we published a policy consultation focused on the process for determination of the Successor Licensee’s Allowed Revenue (cost control). We concluded that consultation on 09 May 2025. We subsequently consulted on the draft text of two guidance documents underpinning the implementation of our conclusions on the implementation of the first ex-ante cost control: Terms of Reference for a customer challenge group to be established under the Smart Energy Code Business Plan Guidance Having considered all representations, we are issuing the final text of these guidance documents which will take effect from 15th July 2025. Both documents are subject to future revisions by the Authority. Main document Customer Challenge Group ToR and Business Plan Guidance decision [PDF, 267.05KB] Subsidiary documents Business Plan Guidance v1 (July 2025) [PDF, 748.22KB] Customer Challenge Group ToR v1 (July 2025) [PDF, 270.18KB] Print this page Related links DCC Review Phase 2: Determination of Allowed Revenue - conclusions Share the page Share on Facebook Share on Twitter Share on LinkedIn Close