Tackling energy debt when moving home

Tackling energy debt when moving home | Ofgem Please enable JavaScript in your web browser to get the best experience. BETA This site is currently in BETA. Help us improve by giving us your feedback . Close alert: Tackling energy debt when moving home Publication type: Call for input Publication date: 9 December 2025 Closed date: 21 January 2026 Status: Closed Topic: Consumer protection Print this page Related links Energy consumer outcomes Markets Regulatory Strategy and Vision to 2030 Debt strategy update: supporting the reduction of energy debt Share the page Share on Facebook Share on Twitter Share on LinkedIn We want to make changes to reduce the risk of consumers having energy debt when they move into a new home. Call for input description In Great Britain (England, Scotland and Wales), consumers can usually use energy straight away when they move into a new home. Some consumers may even have access to energy for a long period of time without being known to the energy supplier. For example, they might not have set up their own account yet or let the energy supplier know that they have moved in. This may increase the risk of consumers getting into debt without them realising it. They may find out they are in debt after a few weeks or even months living at the property. We want to understand the risks and benefits of introducing changes to the home moving process to tackle debt. We also plan to: develop an industry wide framework create a working group with people from the energy industry Who should respond We welcome responses from anyone with an interest in the energy supplier home moving process, including: consumer groups charities electricity and gas suppliers energy consumers How to respond Submit your response by 20 January 2026 by emailing debtstrategy@ofgem.gov.uk . Call for input documents Tackling energy debt in the supplier home-move process: call for input [PDF, 207.76KB] Print this page Related links Energy consumer outcomes Markets Regulatory Strategy and Vision to 2030 Debt strategy update: supporting the reduction of energy debt Share the page Share on Facebook Share on Twitter Share on LinkedIn Close