Heat networks regulation: consumer protection guidance

Heat networks regulation: consumer protection guidance | Ofgem Please enable JavaScript in your web browser to get the best experience. BETA This site is currently in BETA. Help us improve by giving us your feedback . Close alert: Heat networks regulation: consumer protection guidance Publication type: Consultation Publication date: 5 September 2025 Last updated: 13 January 2026 Closed date: 18 October 2025 Status: Closed (with decision) Topic: Heat networks Show all updates Print this page Related links Heat networks regulation: consumer protection consultation | GOV.UK The Heat Networks (Market Framework) (Great Britain) Regulations 2025 | GOV.UK Heat networks regulation: implementing consumer protections | GOV.UK Share the page Share on Facebook Share on Twitter Share on LinkedIn We are seeking your views on our draft guidance on protections for heat network consumers. Details of outcome We are proceeding with the intended guidance, using stakeholder suggestions to make changes where appropriate in order to finalise the guidance ahead of regulatory commencement. Read the heat networks regulation: consumer protection guidance Read the full outcome Read the full outcome of this consultation in our online consultation . Original consultation Consultation description This consultation follows Heat networks regulation: implementing consumer protections, published by the Department for Energy Security and Net Zero (DESNZ) and Ofgem on 7 November 2024. The responses to this consultation have been analysed and the government response was published on 8 August 2025. We are now seeking views on our draft guidance for the rules and requirements set out in our heat network authorisation conditions, relating to the Standards of Conduct, Quality of Service, Billing and Transparency, Back-billing, Heat Supply Contracts, Protections for Consumers in Vulnerable Situations, and Security of Supply. Who should respond The consultation will be of interest to the heat network industry, including: consumer advocacy groups industry trade associations energy supply companies local authorities housing associations managing agents, property management companies and developers landlords building owners heat network consumers How to respond This consultation closed on Friday 17 October 2025. Print this page Related links Heat networks regulation: consumer protection consultation | GOV.UK The Heat Networks (Market Framework) (Great Britain) Regulations 2025 | GOV.UK Heat networks regulation: implementing consumer protections | GOV.UK Share the page Share on Facebook Share on Twitter Share on LinkedIn All updates 13 January 2026 added details of outcome and link to new guidance. 5 December 2025 replaced 'how to respond' text after consultation had closed. Close