Connection Reform Customer area | National Energy System Operator
Summary
NESO has created a customer area consolidating guidance and resources for the Connections Reform programme. The page provides quick access to webinars, timelines, FAQs, pipeline enquiry processes, and support for the new customer support model. It includes links to e-signing tools and guidance on Progression Commitment Fees (PCF).
Why it matters
This consolidates information access but does not change the underlying reform mechanics. The customer support model suggests NESO recognises complexity in the new process requires more hand-holding, which may indicate the reform creates administrative burden rather than simplifying connection allocation.
Key facts
- •New customer support model for transmission-connected customers
- •E-signing tool (Conga Sign) for offer acceptance
- •Pipeline notification enquiry process available
- •Progression Commitment Fee (PCF) introduced
Areas affected
Related programmes
Memo
What this is about
NESO has launched a dedicated customer area consolidating all guidance and resources for the Connections Reform programme. The page functions as a one-stop shop for developers navigating the new connections process, providing direct access to webinars, timelines, FAQs, pipeline enquiry processes, and the new customer support model.
This consolidation reflects the complexity of the reformed connections process and NESO's recognition that customers need more structured support. The move signals that the "first ready, first connected" principle has created procedural complexity that requires active hand-holding rather than streamlined access - potentially undermining claims that reform simplifies the connections process.
Key points
Centralised resource hub: The customer area brings together previously scattered guidance into a single access point, including webinar archives, interactive timelines, and queue management processes. This consolidation suggests NESO recognised customers were struggling to navigate fragmented information sources.
Enhanced customer support model: NESO has introduced a dedicated support framework for transmission-connected customers, designed to provide "consistent experience throughout the offer review and acceptance process." This represents a departure from the previous self-service approach and indicates the reformed process requires more intensive customer management.
Digital tools integration: The area includes access to Conga Sign e-signing tools with demo materials, reflecting the digitisation of contract processes. The need for demo videos suggests even basic digital workflows require explanation to industry participants.
Pipeline management mechanisms: Key resources include Pipeline Notification Enquiries for raising queries about pipeline outcomes, and updated queue management guidance for projects progressing at contracted rates. These processes are central to the "first ready, first connected" allocation mechanism.
Progression Commitment Fees (PCF): Dedicated guidance on PCFs, described as measures to "strengthen GB's connections pipeline," indicating these fees are now a core component of the connections process rather than an optional element.
FAQ prominence: Latest Frequently Asked Questions are highlighted as a "most requested" resource, suggesting the reformed process generates substantial customer confusion requiring regular clarification.
Process complexity indicators: The customer area's structure reveals multiple parallel processes customers must navigate - readiness declarations, evidence submission, pipeline enquiries, and fee management. This multiplicity suggests the reform has created administrative burden rather than simplification.
What happens next
The customer area represents operational implementation rather than policy development, indicating NESO is now managing live connections reform processes rather than designing them. The emphasis on support materials suggests customer experience issues have emerged during early implementation phases.
The prominence of webinar resources and FAQ updates indicates NESO expects ongoing customer confusion requiring regular clarification sessions. This suggests the reform's operational complexity may persist rather than diminish as customers gain familiarity.
The integration of digital tools and e-signing processes points to further digitisation of connections processes, likely reducing manual administrative tasks but potentially creating new technological barriers for smaller developers.
Pipeline management processes will become increasingly critical as more projects enter the reformed system. The customer area's emphasis on queue management and progression tracking suggests NESO anticipates significant pipeline dynamics requiring active customer engagement.
The customer support model's focus on transmission connections indicates distribution-level reforms may follow different approaches, potentially creating divergent customer experiences across voltage levels.
Source text2,766 words
[](#main-content) [](/) Please enable JavaScript to use the search interface. An error has occurred while loading the search interface. Please refresh the page. ## Data Portal * [Data Portal](/data-portal) ## User account menu * [Sign in / Register](/saml-login) Show/Hide Menu Toggle ## Main navigation * [What we do](/what-we-do) [What we do](/what-we-do)  We bring together eight activities required to deliver the plans, markets and operations of the energy system of today and the future. Bringing these activities together in one organisation encourages holistic thinking on the most cost-efficient and sustainable solutions to the needs of our customers. Back [What we do](/what-we-do) [View](/what-we-do) + [Strategic Planning](/what-we-do/strategic-planning) The SEP team work in partnership with governments, Ofgem, industry and wider stakeholders to guide Great Britain on what infrastructure and sources of electricity are required to securely accelerate the transition away from fossil fuels into new energy technologies, including renewable energy. + [Security of Supply](/what-we-do/security-supply) Security of Supply analyses where the energy we need over the short, medium and long-term will come from. In doing so it assesses a wide range of factors that could affect our supply of energy, enabling early actions and decisions to ensure we can meet future demand. + [Systems Operations](/what-we-do/systems-operations) From hospitals to households, telecoms to transportation, our society relies on electricity. Our control centre makes sure there is always a reliable and safe supply as we move megawatts around the country. + [Connections Explained](/what-we-do/connections-explained) We will deliver efficient system access for Generation and Demand projects, so that those projects that are first ready can be first served – delivering the energy system to meet net zero and facilitating economic growth by connecting new and existing industries. + [Resilience & Emergency Management](/what-we-do/resilience-emergency-management) Our energy system is complex, with an increasing number of interconnections. This means that disruption to one part can have implications for another. But this complexity also provides us with more options to mitigate problems. + [Energy Insights](/what-we-do/energy-insights) We will develop comprehensive and independent insights across the entire energy system, offering clear recommendations to policy makers, industry decision makers and leadership across our organisation on how to accelerate energy transition progress. + [Energy Markets](/what-we-do/energy-markets) Whether you’re interested in the innovation underway in the Markets team or are looking to brush up on market fundamentals, you’ve come to the right place. + [Data & AI](/what-we-do/data-ai) NESO will bring together data from multiple sources in a way that enables the modern digitalised energy system needed for a low carbon, flexible and affordable future. + [Helping our customers get ready for NESO](/what-we-do/post-neso-launch-support) * [Energy 101](/energy-101) [Energy 101](/energy-101)  We’re experts in all things energy – how much we use, where it comes from and how it moves around Great Britain. And we want to share all that knowledge with you. Back [Energy 101](/energy-101) [View](/energy-101) + [Net zero explained](/energy-101/net-zero-explained) Confused about carbon? Need knowledge on net zero? Interested in EVs? You’ve come to the right place. + [Great Britain’s Monthly Energy Stats](/energy-101/great-britains-monthly-energy-stats) Ever wonder how much gas and electricity we use in Great Britain? View our monthly insights into which generation sources provide Great Britain's electricity and learn how much we use each month. + [Electricity explained](/energy-101/electricity-explained) We're the experts in electricity – how much we use, where it comes from, and how it travels into homes and businesses. Understanding how much electricity we consume, and which devices are most power-hungry is no easy task. + [Hydrogen explained](/energy-101/hydrogen-explained) Hydrogen is a growing part of the energy system. As NESO, we have been building our hydrogen expertise during our journey to being NESO and we would love to share it with you. + [Gas explained](/energy-101/gas-explained) Gas has been a part of Great Britain’s energy mix since the Victorian Era. At NESO, we have been supporting the UK Gas system for many years through our supply and demand forecasts. We are building our expertise in gas as we strategically plan the gas system of the future. + [Balancing the Grid - Interactive game](/energy-101/balancing-grid-interactive-game) To give you some insight into the world of balancing the grid, we’ve developed a game where you can attempt to keep the grid stable while facing some of the challenges our control room operatives experience daily. * [Industry information](/industry-information) [Industry information](/industry-information)  Are you a balancing provider looking to supply services to us, trying to find the latest Grid Code, or TNUoS charging guidance? Find all the information you need including our operational data, forecasts, and reports designed to help you make efficient decisions. Back [Industry information](/industry-information) [View](/industry-information) + [Balancing costs](/industry-information/balancing-costs) Balancing costs are those costs associated with (A) the Balancing Mechanism, (B) balancing services, and (C) energy trading. + [Balancing services](/industry-information/balancing-services) We procure services to balance demand and supply and to ensure the security and quality of electricity supply across Britain's transmission system. + [Charging](/industry-information/charging) All users of the electricity transmission system pay to use it. This brief overview looks at who pays, for what, and how the charges are calculated. + [Codes](/industry-information/codes) Our team of code administrators oversees all aspects of the code modification processes and related meetings. So whether you’re new to the process, or experienced in the way it all works, we’ll help you get to the information you need. + [Connections](/industry-information/connections) In this section, we’ve got everything you need to understand the connections process. Including what you need to do to connect to, or make use of the National Electricity Transmission System (NETS). + [Connections Reform](/industry-information/connections-reform) The UK’s energy system is undergoing a fundamental transformation. To achieve the government’s Clean Power 2030 ambition and support the transition to net zero, we must reform the way projects connect to the electricity network. + [Flexibility](/industry-information/flexibility) We believe that demand side flexibility has a key role to play in operating a fully decarbonised electricity system which is reliable, affordable and fair + [Market Monitoring](/industry-information/market-monitoring "The Market Monitoring team is engaged in continuous oversight of electricity market activities to identify and address potential non-compliance issues.") + [Industry data and reports](/industry-information/industry-data-and-reports) These pages contain data and support for users of the National Electricity Transmission System (NETS). Here you will find the latest operational data, forecasts, and reports. + [Network access planning](/industry-information/network-access-planning) Our Network Access Planning engineers are responsible for assessing, co-ordinating and sanctioning the planned release of assets from the National Electricity Transmission System. + [Reformed National Pricing](/industry-information/reformed-national-pricing "Effective markets are key to delivering and operating the most efficient energy system, and it is critical that those markets are efficiently designed and implemented to deliver affordable, secure and clean energy") Effective markets are key to delivering and operating the most efficient energy system, and it is critical that those markets are efficiently designed and implemented to deliver affordable, secure and clean energy + [System Access Reform](/industry-information/system-access-reform) * [News and events](/news-and-events) [News and events](/news-and-events) All the latest news from the heart of Great Britain's electricity system. Find out how we balance the grid, how we’re innovating for the future, and who the people are that are working on Britain's energy system around the clock. Back [News and events](/news-and-events) [View](/news-and-events) * [Publications](/publications-library) [Publications](/publications-library)  We've got a wide range of publications offering energy insights and analysis. Download our reports and data to see the innovative ways we are transforming the future of Great Britain’s energy. Back [Publications](/publications-library) [View](/publications-library) + [View all of our publications](/publications-library) Find a wide range of publications that provide energy insight and analysis right here, as well as information about how we're shaping the future of energy in Great Britain. + [Beyond 2030](/publications/beyond-2030) The Beyond 2030 report builds on top of the Holistic Network Design and makes a set of network recommendations throughout the 2030s. + [Future Energy Scenarios (FES)](/publications/future-energy-scenarios-fes) Future Energy Scenarios (FES) represent a range of different, credible ways to decarbonise our energy system as we strive towards the 2050 target. + [Transitional Centralised Strategic Network Plan (tCSNP)](/publications/transitional-centralised-strategic-network-plan-tcsnp) We have been enhancing our approach to planning the GB electricity transmission network through a series of transitional CSNPs. + [Clean Power 2030](/publications/clean-power-2030) Achieving clean power by 2030 whilst keeping the system secure and affordable for consumers would be a world-leading achievement. + [Electricity Ten Year Statement (ETYS)](/publications/electricity-ten-year-statement-etys) The Electricity Ten Year Statement (ETYS) is our view of future transmission requirements and the capability of Great Britain’s National Electricity Transmission System (NETS) over the next 10 years. + [GB Reduced Model](/publications/gb-reduced-model "The GB Reduced Model is a simplified representation of the National Electricity Transmission System of Great Britain, developed using DIgSILENT PowerFactory.") The GB Reduced Model is a simplified representation of the National Electricity Transmission System of Great Britain, developed using DIgSILENT PowerFactory. + [North Hyde Review](/publications/north-hyde-review "NESO publishes its interim findings from the review into the North Hyde Substation outage which took place on 20 March and led to the closure of Heathrow Airport.") NESO publishes its interim findings from the review into the North Hyde Substation outage which took place on 20 March and led to the closure of Heathrow Airport. + [Operability Strategy Report and Electricity Markets Roadmap](/publications/markets-roadmap) We are developing new ways to balance electricity supply and demand and manage a low carbon electricity system, helping to meet net zero targets and minimise costs for consumers. + [Summer Outlook](/publications/summer-outlook) Summer Outlook reports are designed to inform the energy industry and support its preparations, we also outline Great Britain’s projected electricity needs for the summer ahead. + [Winter Outlook](/publications/winter-outlook) The Winter Outlook Report presents our view of security of supply for the electricity systems for the winter ahead. + [Whole electricity system](/publications/whole-electricity-system "The journey to creating an energy system fit for the future wouldn’t be possible without close collaboration with industry partners to help the transition.") The journey to creating an energy system fit for the future wouldn’t be possible without close collaboration with industry partners to help the transition. + [System Operability Framework (SOF)](/publications/system-operability-framework-sof) The System Operability Framework (SOF) takes a holistic view of the changing energy landscape to assess the future operation of Britain's electricity networks. + [Regional Development Programmes](/publications/regional-development-programmes-rdps) RDPs look across the whole electricity system to unlock more network capacity, reduce constraints and open new revenue streams for market participants. * [Careers](/careers) [Careers](/careers) Back [Careers](/careers) [View](/careers) * [About](/about-neso) [About](/about-neso)  We ensure that Great Britain has the essential energy it needs by making sure supply meets demand every second of every day. Back [About](/about-neso) [View](/about-neso) + [Strategic priorities](/about/strategic-priorities) As a new organisation we recognise our responsibility to deliver right from the start. The strategic priorities that we are driving towards can be found on this page. + [Our people](/about/our-people) We work with a whole range of experts, including engineers, academics and industry professionals so that we can safely deliver affordable and clean energy to customers. As we build a greener electricity system of the future our people know they are shaping the future for generations to come. + [A whole system challenge](/about/whole-system-challenge) + [Operational information](/about/operational-information) Want to know how we're regulated or how we're organised? Interested in our compliance statements and consultation responses? Our operational information page is where you can find all of this and more. + [European engagement](/about/european-engagement) NESO’s ongoing work with European political and industry stakeholders + [Innovation](/about/innovation) Innovation is critical to helping us meet the challenges of transitioning to a zero carbon future. As we sit at the very heart of the energy system, we play a central role in overcoming these challenges. + [Our progress towards net zero](/about/our-progress-towards-net-zero) Read the story of how the we have decarbonised the electricity system to date, offering a blueprint to other countries around the world to help them reduce emissions. + [Our projects](/about/our-projects) All of our projects contribute towards our effort to make the grid ready to operate with 100% zero carbon electricity by 2025. ## Breadcrumb 1. [Home](/) 2. [Industry information](/industry-information) 3. [Connections Reform](/industry-information/connections-reform) 4. Connection Reform Customer area Add to favourites Close tooltip Sign in to add this page to your favourites [Sign in or register](/saml-login) Show favourites Close Close tooltip Sign in or register to manage your favourites [Sign in or register](/saml-login) [Help](https://www.neso.energy/help-centre) ###### In this section * [About Connections Reform](/industry-information/connections-reform/about-connections-reform) [About Connections Reform](/industry-information/connections-reform/about-connections-reform) Back [About Connections Reform](/industry-information/connections-reform/about-connections-reform) [View](/industry-information/connections-reform/about-connections-reform) * [Advancement fees](/industry-information/connections-reform/advancement-fees) [Advancement fees](/industry-information/connections-reform/advancement-fees) Back [Advancement fees](/industry-information/connections-reform/advancement-fees) [View](/industry-information/connections-reform/advancement-fees) * [Connection Reform Customer area](/industry-information/connections-reform/connection-reform-customer-area) [Connection Reform Customer area](/industry-information/connections-reform/connection-reform-customer-area) Back [Connection Reform Customer area](/industry-information/connections-reform/connection-reform-customer-area) [View](/industry-information/connections-reform/connection-reform-customer-area) * [Connection Reform webinars and archive](/industry-information/connections-reform/connection-reform-webinars-and-archive "For more information join one of our webinars or view our webinar archive videos.") [Connection Reform webinars and archive](/industry-information/connections-reform/connection-reform-webinars-and-archive) Back [Connection Reform webinars and archive](/industry-information/connections-reform/connection-reform-webinars-and-archive) [View](/industry-information/connections-reform/connection-reform-webinars-and-archive) * [Connections Reform Archive](/industry-information/connections-reform/connections-reform-archive) [Connections Reform Archive](/industry-information/connections-reform/connections-reform-archive) Back [Connections Reform Archive](/industry-information/connections-reform/connections-reform-archive) [View](/industry-information/connections-reform/connections-reform-archive) * [Connections Reform Portal Updates](/industry-information/connections-reform/connections-reform-portal-updates) [Connections Reform Portal Updates](/industry-information/connections-reform/connections-reform-portal-updates) Back [Connections Reform Portal Updates](/industry-information/connections-reform/connections-reform-portal-updates) [View](/industry-information/connections-reform/connections-reform-portal-updates) * [Connections Reform Results](/industry-information/connections-reform/connections-reform-results) [Connections Reform Results](/industry-information/connections-reform/connections-reform-results) Back [Connections Reform Results](/industry-information/connections-reform/connections-reform-results) [View](/industry-information/connections-reform/connections-reform-results) * [Connections Reform design documents and methodologies](/industry-information/connections-reform/connections-reform-design-documents-and-methodologies) [Connections Reform design documents and methodologies](/industry-information/connections-reform/connections-reform-design-documents-and-methodologies) Back [Connections Reform design documents and methodologies](/industry-information/connections-reform/connections-reform-design-documents-and-methodologies) [View](/industry-information/connections-reform/connections-reform-design-documents-and-methodologies) * [Connections reform timeline](/industry-information/connections-reform/connections-reform-timeline "Access the interactive connections reform timeline here") [Connections reform timeline](/industry-information/connections-reform/connections-reform-timeline) Back [Connections reform timeline](/industry-information/connections-reform/connections-reform-timeline) [View](/industry-information/connections-reform/connections-reform-timeline) * [Contacting us about connections reform](/industry-information/connections-reform/contacting-us-about-connections-reform) [Contacting us about connections reform](/industry-information/connections-reform/contacting-us-about-connections-reform) Back [Contacting us about connections reform](/industry-information/connections-reform/contacting-us-about-connections-reform) [View](/industry-information/connections-reform/contacting-us-about-connections-reform) * [Evidence handbook and other G2WQ submission resources](/industry-information/connections-reform/evidence-handbook-and-other-g2wq-submission-resources) [Evidence handbook and other G2WQ submission resources](/industry-information/connections-reform/evidence-handbook-and-other-g2wq-submission-resources) Back [Evidence handbook and other G2WQ submission resources](/industry-information/connections-reform/evidence-handbook-and-other-g2wq-submission-resources) [View](/industry-information/connections-reform/evidence-handbook-and-other-g2wq-submission-resources) * [Gated Modification Guidance](/industry-information/connections-reform/gated-modification-guidance) [Gated Modification Guidance](/industry-information/connections-reform/gated-modification-guidance) Back [Gated Modification Guidance](/industry-information/connections-reform/gated-modification-guidance) [View](/industry-information/connections-reform/gated-modification-guidance) * [Interactivity Policy Guidance](/industry-information/connections-reform/interactivity-policy-guidance) [Interactivity Policy Guidance](/industry-information/connections-reform/interactivity-policy-guidance) Back [Interactivity Policy Guidance](/industry-information/connections-reform/interactivity-policy-guidance) [View](/industry-information/connections-reform/interactivity-policy-guidance) * [Material Technology Change Guidance](/industry-information/connections-reform/material-technology-change-guidance) [Material Technology Change Guidance](/industry-information/connections-reform/material-technology-change-guidance) Back [Material Technology Change Guidance](/industry-information/connections-reform/material-technology-change-guidance) [View](/industry-information/connections-reform/material-technology-change-guidance) * [Pipeline Notification Enquiries](/industry-information/connections-reform/pipeline-notification-enquiries) [Pipeline Notification Enquiries](/industry-information/connections-reform/pipeline-notification-enquiries) Back [Pipeline Notification Enquiries](/industry-information/connections-reform/pipeline-notification-enquiries) [View](/industry-information/connections-reform/pipeline-notification-enquiries) * [Preparing to submit evidence: Readiness declaration](/industry-information/connections-reform/preparing-submit-evidence-readiness-declaration) [Preparing to submit evidence: Readiness declaration](/industry-information/connections-reform/preparing-submit-evidence-readiness-declaration) Back [Preparing to submit evidence: Readiness declaration](/industry-information/connections-reform/preparing-submit-evidence-readiness-declaration) [View](/industry-information/connections-reform/preparing-submit-evidence-readiness-declaration) * [Project designation](/industry-information/connections-reform/project-designation) [Project designation](/industry-information/connections-reform/project-designation) Back [Project designation](/industry-information/connections-reform/project-designation) [View](/industry-information/connections-reform/project-designation) * [Readiness declaration template](/industry-information/connections-reform/readiness-declaration-template) [Readiness declaration template](/industry-information/connections-reform/readiness-declaration-template) Back [Readiness declaration template](/industry-information/connections-reform/readiness-declaration-template) [View](/industry-information/connections-reform/readiness-declaration-template) * [Reservation for Network Services Procurement](/industry-information/connections-reform/reservation-network-services-procurement) [Reservation for Network Services Procurement](/industry-information/connections-reform/reservation-network-services-procurement) Back [Reservation for Network Services Procurement](/industry-information/connections-reform/reservation-network-services-procurement) [View](/industry-information/connections-reform/reservation-network-services-procurement) * [Submitting evidence for your project as part of Connections Reform](/industry-information/connections-reform/submitting-evidence-your-project-part-connections-reform) [Submitting evidence for your project as part of Connections Reform](/industry-information/connections-reform/submitting-evidence-your-project-part-connections-reform) Back [Submitting evidence for your project as part of Connections Reform](/industry-information/connections-reform/submitting-evidence-your-project-part-connections-reform) [View](/industry-information/connections-reform/submitting-evidence-your-project-part-connections-reform) * [Understanding your offer and the support available to you](/industry-information/connections-reform/understanding-your-offer-and-support-available-you) [Understanding your offer and the support available to you](/industry-information/connections-reform/understanding-your-offer-and-support-available-you) Back [Understanding your offer and the support available to you](/industry-information/connections-reform/understanding-your-offer-and-support-available-you) [View](/industry-information/connections-reform/understanding-your-offer-and-support-available-you) * [Progression Commitment Fee (PCF)](/industry-information/connections-reform/progression-commitment-fee-pcf) [Progression Commitment Fee (PCF)](/industry-information/connections-reform/progression-commitment-fee-pcf) Back [Progression Commitment Fee (PCF)](/industry-information/connections-reform/progression-commitment-fee-pcf) [View](/industry-information/connections-reform/progression-commitment-fee-pcf)  ## You are now signed in Visit My NESO account to view and manage your dataset subscriptions. Maybe later [Go to your account](/user/dashboard) # Connection Reform Customer area ## Customer Quick Links Quick links to the most request accessed documents by our customers. ### [Connection Reform webinars and archive](https://www.neso.energy/industry-information/connections-reform/connection-reform-webinars-and-archive) The page provides information on upcoming and past webinars related to the Connections Reform, including registration details and links to watch archived sessions. ### [Connections reform timeline](https://www.neso.energy/industry-information/connections-reform/connections-reform-timeline) The page outlines the updated timeline for the Connections Reform, detailing key dates and milestones for the delivery of connection offers. ### [Latest Frequently Asked Questions](https://www.neso.energy/document/374016/download) If you need clarification on any part of the Pipeline Formation process, download the FAQs. ### [Pipeline Notification Enquiries](https://www.neso.energy/industry-information/connections-reform/pipeline-notification-enquiries) The page provides information on how to raise queries or complaints regarding pipeline outcomes, including the necessary steps and supporting documentation required. ### [Queue management](https://www.neso.energy/industry-information/connections/queue-management) The page provides guidance on the updated queue management process for electricity connections, including steps to ensure projects progress at their contracted rate and free up capacity for new project. ### [Connections Portal](https://www.neso.energy/industry-information/connections/connections-portal) The page provides access to the Connections Portal, where customers can apply for connections, track application progress, and manage key milestones. ### [Progression Commitment Fee (PCF)](https://www.neso.energy/industry-information/connections-reform/progression-commitment-fee-pcf) Learn more about this new measure designed to strengthen GB’s connections pipeline ### [Understanding your offer and the support available to you](https://www.neso.energy/industry-information/connections-reform/understanding-your-offer-and-support-available-you) We have introduced a new customer support model for Transmission connected customers, designed to provide a more consistent experience throughout the offer review and acceptance process. ### [E-signing tool demo (Conga Sign)](https://youtu.be/LVan8DaXg0Y) This recording is a walkthrough of Conga Sign, the e‑signing tool that will be used to sign your offer. ## Footer * [About NESO](/about-neso) + [Who we are](/about/our-people) + [Operational information](/about/operational-information) + [Careers](/careers) + [Applications, portals and APIs](/applications-portals-and-apis) * [Contact us](/contact-us) + [How to report a power cut](/energy-outages) + [Help centre](https://portal.nationalenergyso.com/nesoHelpCentre/s/) + [Media centre](/news-and-events/media-centre) * [Corporate information](/corporate-information) + [Suppliers](/suppliers) + [Freedom of Information and Environmental Information Regulations](/corporate-information/freedom-information-and-environmental-information-regulations) + [Modern Slavery Statement](/corporate-information/modern-slavery-statement) + [Public Sector Equality Duty (PSED)](/corporate-information/public-sector-equality-duty-psed) ## Site * [Accessibility](/accessibility) * [Privacy notice](/privacy-notice) * [Cookie policy](/cookie-policy) * [Terms and Conditions](/terms-and-conditions) * [Security](/security) * [Responsible Disclosure](/responsible-disclosure) ## Social * [Twitter](https://x.com/NESO_energy) * [LinkedIn](https://www.linkedin.com/company/neso-energy) * [YouTube](https://www.youtube.com/%40NESO_energy)  logo--facebook