Energy consumer outcomes

Energy consumer outcomes | Ofgem Please enable JavaScript in your web browser to get the best experience. BETA This site is currently in BETA. Help us improve by giving us your feedback . Close alert: Energy consumer outcomes Publication type: Call for input Publication date: 10 November 2025 Closed date: 23 January 2026 Status: Closed Topic: Consumer protection Print this page Share the page Share on Facebook Share on Twitter Share on LinkedIn We are seeking views on proposals for our new ‘consumer outcomes’, and how we could use them to improve customer experience and promote innovation and growth. Call for input description We aim to have a clear and simple regulatory framework that achieves the best possible outcomes for energy consumers. We want to encourage innovation that both benefits consumers and ensures they are protected from harm. We would like to hear your views on two main areas, which are: a set of proposed ‘Consumer Outcomes’, which represent a clear set of expectations for the customer experience and apply to all energy consumers: domestic, non-domestic, and vulnerable, now and in the future how we use these Consumer Outcomes alongside our regulatory framework to encourage the improvements we want to see, and how we can improve our monitoring, compliance and communications to achieve these goals We are also publishing our Guaranteed Standards of Performance call for input. We are keen to receive feedback from stakeholders on both of these publications, and welcome stakeholders submitting a joint submission to us through the Future Consumers inbox. Read our Guaranteed Standards of Performance call for input . Who should respond We welcome responses from: suppliers consumers trade bodies consumer groups any other interested industry participants, for example load controllers (organisations that manage and optimise energy demand) We encourage anyone responding to submit any relevant evidence to support your views and help inform our decision-making process. How to respond Submit your response by 22 January 2026 by emailing FutureConsumers@ofgem.gov.uk . Call for input documents Consumer Outcomes: call for input [PDF, 418.89KB] Print this page Share the page Share on Facebook Share on Twitter Share on LinkedIn Close