Smart metering policy framework post 2025

We’re consulting on proposals to set the policy framework for energy suppliers to deliver service improvements by ensuring smart meters operate as they should, and to continue installing smart meters after 31 December 2025, when the existing annual installation targets come to an end. The consultation seeks views on proposed obligations to: improve smart meter operations complete the domestic rollout by the end of 2030 submit annual deployment plans Read our consultation privacy notice . Smart metering policy framework post 2025: Consultation document PDF , 501 KB , 62 pages Smart metering policy framework post 2025: Consultation document HTML Smart metering policy framework post 2025: Annex A - analytical evidence PDF , 1.15 MB , 22 pages Smart metering policy framework post 2025: Annex A - analytical evidence HTML Smart metering policy framework post 2025: Annex B - proposed amendments to Electricity Supply Standard Licence Condition, Gas Supply Standard Licence Condition and DCC Licence PDF , 598 KB , 135 pages This file may not be suitable for users of assistive technology. Request an accessible format. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alt.formats@energysecurity.gov.uk . Please tell us what format you need. It will help us if you say what assistive technology you use. Smart Metering Policy Framework – Post 2025 A consultation on obligations for energy suppliers to improve smart meter operations and complete the domestic smart meter rollout by the end of 2030 Closing date: 3 October 2025 August 2025 © Crown copyright 2025 This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3. Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned. Any enquiries regarding this publication should be sent to us at: smartmeters@energysecurity.gov.uk 3 Contents General information __________________________________________________________ 5 Why we are consulting ______________________________________________________ 5 Consultation details ________________________________________________________ 5 How to respond ___________________________________________________________ 6 Confidentiality and data protection _____________________________________________ 6 Quality assurance _________________________________________________________ 7 Interpretation _______________________________________________________________ 8 Executive summary _________________________________________________________ 10 Introduction _______________________________________________________________ 12 Smart metering rollout to date _______________________________________________ 12 Principles for the future framework ___________________________________________ 13 Related measures ________________________________________________________ 15 Delivering a high-quality, improved consumer experience ___________________________ 19 Guide to consumers’ rights and expectations ___________________________________ 19 Guaranteed Standards of Performance for smart metering _________________________ 19 A continued role for consumer engagement campaigns ___________________________ 21 Progressing the rollout in the Private Rented Sector ______________________________ 22 Delivering the benefits of smart prepayment ____________________________________ 23 Helping consumers better monitor their energy usage ____________________________ 24 Consultation questions _____________________________________________________ 26 Delivering a positive non-domestic consumer experience of smart metering ___________ 26 Section 1: Ensuring consumers benefit from operating smart meters ___________________ 28 Background _____________________________________________________________ 28 Proposal 1: Time bound recovery of smart meters operating in traditional mode ________ 30 Proposal 2: pre-emptive replacements to avoid smart meters operating in traditional mode 33 Non-domestic meters ______________________________________________________ 35 Consultation questions _____________________________________________________ 36 Section 2: 2030 domestic rollout obligation _______________________________________ 37 Background _____________________________________________________________ 37 Proposed framework ______________________________________________________ 38 4 Alternative approaches considered ___________________________________________ 42 Other considerations ______________________________________________________ 44 Consultation questions _____________________________________________________ 45 Section 3: Monitoring progress and ensuring accountability __________________________ 46 Background _____________________________________________________________ 46 Proposed framework _____

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